Find answers to the questions we get asked the most. We’re always happy to fill you in on any information you need so you can make informed decisions when it comes to your high-performance machinery.
Can’t find your answer here or on our website?
What happens after I approve my new project?
Your project manager will get in touch to present you with various resource persons related to your machinery. This person will guide you through the production process of your machine, approval visit, delivery and installation—always ensuring your project is being taken care of to your complete satisfaction.
Who should I speak to about any questions I have concerning an ongoing project?
You can get in touch with your project manager at any time. He will be happy to find the answers you need!
Why do you require drawings and why do you need these in DWG or DXF ?
These drawings are used to determine the dimension of certain tools specific to your machine based on how you will be using it. These formats allow us to have a precise measurement of your profiles.
Why do you need us to send you samples?
The samples you send us are used to test your machine on the specific products you’ll be manufacturing. This ensures you will get optimal results. These samples also allow us to show you the entire machining process when you come in for your approval visit.
Where can I find information on the machine’s electrical and pneumatic consumption?
Where can I find information on the machine’s dimensions and weight?
Do you have any recommendations to help us expand our plant to fit our new machinery?
How do you demonstrate a machine at your warehouse?
How will you transport our machine from your warehouse to our plant?
What do I do once the machine arrives?
How will the installation and training process go?
Can we request additional training from your technicians once installation is complete?
Who should I speak to if I have questions about my machine once it’s been installed?
Do your machines come with a warranty?
Do you offer remote technical assistance?
Who should I speak to if I need tools, additional parts or consumables after installation?
Who should I speak to if I have billing questions?
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