TECHNICAL SERVICE

Our dedicated technicians are here to help whenever you need them

We understand just how much unplanned production shutdowns can cost you a small fortune. That’s why we are committed to do whatever is needed to get you up and running again—quickly.

10

service technicians

_____

 

12

provinces and territories
served in Canada
_____

336

service tickets
closed in 2017
_____

1000

hours of training
given per year
_____

INSTALLATION & TRAINING

Carefully planned installations help you to achieve unprecedented production yields—all thanks to a high-tech machine optimized to your needs. Our technicians will train your operators so they too will become machinery experts!

REMOTE TECHNICAL SUPPORT

Each of the high-tech machines we distribute comes equipped with secure remote-access equipment (Secomea or Team Viewer). A member of our technical team will try to fix any issue remotely in order to help you save on travel expenses for our technicians.

MAINTENANCE AND EMERGENCY ASSISTANCE

Our technicians can travel anywhere in Canada to provide emergency assistance or perform maintenance work. They will stay on site until the issue is resolved to your satisfaction.

ALWAYS READY TO SERVE YOU

We are happy to say that JRC Machinery has offered us an excellent service. JRC Machinery team takes pride in their services and are good people to work with.

– Martin Van Heeswyk, Golden Windows

GET SUPPORT

Is your machine down or in need of maintenance?

ORDER SPARE PARTS

Do you need spare parts or consumables?